Terms & Conditions

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SERVICE PROVIDED:

DANIEL AVAKIAN offers both (1) Stock Products and (2) Pre-Order or Made to Order Products for Menswear and Womenswear fashion apparel and accessories. On the Website you will find detailed descriptions of the Products that can be purchased.

 Variations in manufacturing processes, monitor and screen settings, and other factors may show products to be slightly different in appearance to those shown and described on the Website;

All Products on website are subject to availability. If a Product you have requested is not available, we will contact you to offer a suitable replacement or substitution, with your consultation.

Please keep in mind that your Order will only be processed and confirmed once received authorisation from your financial institution or credit/debit card provider.

DANIEL AVAKIAN reserves the right to make unannounced changes to the Website when considered as appropriate, including to change, delete or add content and services provided, as well as the way Products are presented or located on the Website.

DANIEL AVAKIAN delivers Australia-wide and Internationally from both Australian and overseas sourced materials, and produced in factories providing monitored and managed ethical and humane employment practices.

 CURRENCY INFORMATION & PRICES:

 AUSTRALIA & INTERNATIONAL

All prices indicated and payments made on DANIEL AVAKIAN Products are in local currencies nominated on the website.

All prices are inclusive of relevant Statutory and Local Taxes and Customs and Importation duties and taxes (if and where applicable). Delivery charges to overseas customers are not included, and will be added at checkout, as per Terms of Delivery Information.

 DELIVERY INFORMATION:

(1) Stock Orders - Stock orders are usually dispatched from DANIEL AVAKIAN fulfilment locations up to 10 to 14 business days from the date of Order Confirmation.

(2) Pre-Order or Made to Order - Pre-orders or Made to Order are usually dispatched from DANIEL AVAKIAN fulfilment locations up to 30 to 45 business days from the date of Order Confirmation

In addition to the above despatch lead times, and depending on location to which Orders are requested to be delivered, there may be an additional delivery period which is suggested below and provided as an estimate only and are not guaranteed - due to potential external factors out of the control of DANIEL AVAKIAN.

Deliveries within Australia

Delivery Cost: Orders above $250 in value are eligible for FREE DELIVERY. Orders less than $250 in value are charged at $25 (flat fee) ‘delivery fee’ per order shipment.

Stock Order: Deliveries of Product in stock within Australia should deliver within 10 to 14 business days from Order Confirmation.

Pre-Order/Made to Order: Deliveries of Pre-order or Made to Order deliveries within Australia should deliver within 20 to 30 business days from Order Confirmation.

Every effort is made to have your purchase delivered within the specified windows. All packages require signature upon delivery by Australia Post. In the event no one can sign at your address, the courier may leave a card for you to collect from the nearest Post Office. Once your order has been dispatched, you will receive an automated email with your tracking details.

Please ensure you provide a contact number and the correct delivery address in order to receive your package in the time frames listed above. In the event your shipping details have not been entered correctly, we cannot be responsible for loss of any orders.

International Deliveries

We are pleased to offer International Delivery to most countries via Post, FedEx or DHL. The fees will be calculated at checkout, or please contact us via email at info@danielavakian.com for more information.

All shipments will require a signature on delivery. If the event where a parcel is not claimed or is refused but the receiver, our Courier will attempt to redeliver. If the Courier is unable to redeliver then the parcel will be destroyed and abandoned by authorities in the receiver’s country. There will be no refunds for parcels that are not claimed or refused.

International Deliveries may incur additional charges or fees, including import duties, taxes and customs charges, which may be payable by the receiver.

DANIEL AVAKIAN guarantees delivery except in situations, events or circumstances that are beyond our control and including parcels that are not unable to be delivered due to receiver ‘s lack of availability

 RETURNS AND EXCHANGE POLICY:

(1) Stock Order: If for any reason you are not happy with your purchase we are pleased to offer you a refund or exchange to the maximum value of the original purchase value. We do not accept returns or exchanges on sale product or product that has been worn or damaged.

If you believe there is a fault with your Product please contact us at info@danielavakian.com to assist you in determining the issue and the process for making a claim.

Any return request for Stock Orders must be notified to DANIEL AVAKIAN and a return order authorisation number is issued. Proof of the reason for a return request may be required prior to a return order authorisation number is issued. If a fault is identified we reserve the right to either repair or remake the item. If the item is not repairable then we will process a refund per our Refunds and Exchange policy.

Returns or exchanges requests are only accepted on Product within 14 days of receiving your purchase and only if a DANIEL AVAKIAN a return order authorisation number is included and clearly visible on the outside of the return parcel – if this is not the case then DANIEL AVAKIAN reserves the right to refuse same return parcel and not refund or provide any Product exchange. Items must be returned in their original condition, unworn, unaltered, unwashed and with their tags attached.

Items must be returned in their original condition, unworn, unaltered, unwashed and with their tags attached.

(2) Pre-Order/Made to Order: Please note that Pre-Orders or Made to Order Product returns are only accepted if the item is faulty. No returns or exchanges for change of mind or if the Product has been worn or damaged by the Purchaser. If you believe there is a fault with your Product please contact us at info@danielavakian.com to assist you in determining the issue and the process for making a claim.

Any return request for Pre-Order or Made to Order must be notified to DANIEL AVAKIAN and a return order authorisation number is issued. Proof of the reason for a return request will be required prior to a return order authorisation number is issued.

If a fault is identified we reserve the right to either repair or remake the item. If the item is not repairable then we will process a refund per our Refunds and Exchange policy.

Returns or exchanges requests are only accepted on Product within 14 days of receiving your purchase and only if a DANIEL AVAKIAN a return order authorisation number is included and clearly visible on the outside of the return parcel – if this is not the case then DANIEL AVAKIAN reserves the right to refuse same return parcel and not refund or provide any Product exchange.

Items must be returned in their original condition, unworn, unaltered, unwashed and with their tags attached.

If you believe an item or services is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under the Australian or New Zealand Consumer Law. However these consumer guarantees do not apply where the item was damaged due to abnormal use or misuse.

 How to request Return Authorisation or Notify of Fault:

  1. Request your Return Authorisation (RA) number or Notify of Fault by emailing info@danielavakian.com within 14 days of receiving your order.
  2. Please include your Customer ID and which item (s) you would like to exchange/refund.
  3. Once your refund/exchange has been approved we will send you an email with your RA number and instructions for sending the items back.
  4. Refunds are made less return postage costs. Please note the original postage charge cannot be refunded. Items resent to the original shipping address after evaluation, repair, replacement will be shipped free of charge. Refunds can only be credited to the original Credit/Debit Card used to purchase the items. Refunds may be processed within 1-2 days of approval, however please keep in mind they can take up to 10 business days to come through onto your account.

 RESERVATION OF RIGHTS REGARDING RETURNS/EXCHANGES/REFUNDS:

DANIEL AVAKIAN reserves the right to deny refund, return acceptance, repair or remake requests in circumstances where the items are not returned in their original condition, worn, altered, washed or without their tags attached, except under the protection offered under Australian Consumer Law.

ORDER CANCELLATIONS AND CHANGES:

DANIEL AVAKIAN only allows cancellations of an Order if it DANIEL AVAKIAN cannot deliver the Product as ordered (eg due to fabric out of stock) and within the time frames advised.

Orders may not be cancelled or changed after Payment Confirmation, except where DANIEL AVAKIAN is unable to deliver, within the advised schedule, any items due to any production, supply, logistics or any other issues.

INTELLECTUAL & INDUSTRIAL PROPERTIES:

The DANIEL AVAKIAN Website and its contents, including its services, programs, data, designs, tests, graphics, logos, icons, devices, buttons, as well as the software, commercial names, Brands, creative works, illustrations, photographs or industrial and trade drawings and any other features capable of being used for industrial and commercial purposes are property of, and held in the ownership of, DANIEL AVAKIAN, and are protected by national and international legislation concerning intellectual and industrial property. Under no circumstances shall it be considered that DANIEL AVAKIAN grants any kind of license, or engages in any form of relinquishment, transfer or total or partial assignment of the above rights, or that any right is conferred, especially in relation to the alteration, transformation, exploitation, production, distribution of public communication of the contents referred to above without the prior, express and written authorisation of DANIEL AVAKIAN or corresponding Owners. The Customer can only use the DANIEL AVAKIAN Website content solely for personal and private use. Any other use is prohibited and will require the Customer to obtain the prior written permission of DANIEL AVAKIAN. DANIEL AVAKIAN puts its reasonable endeavours to ensure that this Website is free of viruses and other malicious or harmful content. Customers can use, download and print Website content solely for personal and private use or for non-commercial personal use. Except for Customer personal use or internal business purposes, Customers cannot do any of the following without first obtaining the written permission of DANIEL AVAKIAN :

Copy, reproduce, use or negotiate in any other form content on the DANIEL AVAKIAN Website

Modify, distribute or republish any content on the DANIEL AVAKIAN Website, for any purpose

Reproduce the DANIEL AVAKIAN Website, perform framing, to this Website to any other website of from any other website

Use the content of the Website for any commercial exploitation.

OBLIGATIONS OF CUSTOMER:

As a general comment, Customers must operate at all times in conformity with the Law, with the norms of polite behaviour and the requirements of good faith, employing all due diligence and abstaining from using the DANIEL AVAKIAN Website in any way that may impede, damage or adverse affect the normal operation of the Website, or the Products or rights of DANIEL AVAKIAN, of its Suppliers, or other Users or in general of any third Party. Specifically, and without this implying any limitation of any kind of provisions of the previous section, Customers/Users shall, during their use of the DANIEL AVAKIAN Website, accept the following obligations:

To provide truthful information in terms of the data requested in the Registration form or the Order form, and to keep the said data updated

Not to introduce, store or propagate on or from the DANIEL AVAKIAN Website any information or material that is defamatory, insulting, obscene, threatening of xenophobic, or is of a type likely to incite to violence or to discriminate for reasons of race, sex, ideology or religion, or that in any way offends against morality, public order, fundamental rights of public liabilities, or against the honour, privacy or image of third Parties, or in general against regulations currently in force.

Not to introduce, store or propagate through the DANIEL AVAKIAN Website any program, data, virus, or code, or any other electronic or physical equipment that is likely to cause damage to the DANIEL AVAKIAN Website, to any of its services, or to any of the equipment, systems or networks of DANIEL AVAKIAN, or to any other Customer/User, of DANIEL AVAKIAN Suppliers, or in general of any third Party

Not engage in adverting activities or any form of commercial exploitation of the DANIEL AVAKIAN Website, and not to use the contents and information contained on the DANIEL AVAKIAN Website to transmit adverting, or to supplant the identity of others when using the Website or any of its services, including the use if required of passwords of access codes belonging to third Parties, or in any other way

Not to destroy, alter, use for the Customer/User’s own purposes, render unusable of damage the data, information, programs or electronic documents belonging to DANIEL AVAKIAN, to our Suppliers of to third Parties

Not to introduce, store or propagate through the DANIEL AVAKIAN Website any content that infringes upon third Parties’ intellectual or industrial property rights or commercial secrets, or in general any content for which they cannot, in conformity with the Law, demonstrate their right to place it at the disposal of third Parties.

Links to Other Websites

The DANIEL AVAKIAN website contains links to other Websites that you may visit. We have no control over the content of these Websites, nor so we proof them. If you access a Website that has a  link provided on this Website, you accept that DANIEL AVAKIAN is not responsible for the content of the Website, including any advertising or Products offered on the Website. DANIEL AVAKIAN can also not be held liable for a criminal offence, damage of loss that occurred through visiting any of these Websites.

SOCIAL NETWORKING:

The Intellectual and Industrial Property conditions also apply to any posting to or on any DANIEL AVAKIAN affiliated websites, such as Facebook, Twitter, Instagram, TikTok, YouTube or other social networks. All comments, images, videos and other material on Third Party social networks do not necessarily reflect the opinion or ideas of DANIEL AVAKIAN or its employees, and therefore DANIEL AVAKIAN is not responsible for such content. In any case, the entire material posted on third Party social networks must comply with these conditions and, if applicable, also with those of these social networks.

COOKIES:

The DANIEL AVAKIAN Website stores information and the IP addresses of computers and uses Cookies. Cookies are small text files that contain the information and which are stored on the hard drive of the computer when the Customer/User visits the DANIEL AVAKIAN Website. Cookies help us improve the Website and make navigation easier and personalised for you. Specifically, they allow us to:

Estimate website usage numbers and browsing patterns.

Store information about your preferences and improve the Website accordingly.

Simplify and speed up your searches, webpage responsiveness, and enhance your user experience.

Recognise you when you return to the DANIEL AVAKIAN Website.

The Customer/User can prevent the use of Cookies by setting the browser to not accept Cookies. However, if you do not accept Cookies, you will not have access to some features of the DANIEL AVAKIAN Website and, it may lead to loading errors in some browsers, and reduced functionality.

PRIVACY POLICY:

Data privacy is of high importance for DANIEL AVAKIAN and we want to be open and transparent in relation to the processing of your personal data. We therefore have a policy setting out how your personal data will be processed and protected.

Why do we use personal data?

We may use your personal data to:

Manage your Orders online at DANIEL AVAKIAN by processing your orders and returns via our online services and send you notifications of delivery status, or in the event of any problem with the delivery, of your Products.

Ensure personalised Orders are met, including details to enable a Custom Product to your specifications (including body measurements).

Manage your payments.

Handle complaints and warranty/guarantee matters for Products.

Identify you to validate your online shipping details, and to confirm your delivery address with external Partners.

What kind of personal data do we process?

We may process the following categories of personal data including contact information such as name, address, email address, telephone number, task file information, order information, purchase and transaction history.

Who has access to your personal data?

Your personal data that is forwarded to third Parties, is used to provide you with the services mentioned above, including for companies to validate your address, communication agencies to send your Order confirmation, warehouse and distribution suppliers in connection with the delivery of your Order Payment service providers for your payment. Please be aware that many of these recipient companies have an independent right or obligation to process your personal data. We will  never pass on, sell or exchange your personal data with third Parties outside the DANIEL AVAKIAN Group and Network/s. Data sent to third Parties will only be used to provide you with our services, DANIEL AVAKIAN will detail the categories of third Parties that access your data for each specific processing activity.

How long do we save your data?

We will keep data as long as you are an active Customer. You have the right to terminate your account at any time. If you chose to do so, your account will cease to exist and you will be considered inactive. We will retain your personal data in the event of a legal requirement or pending litigation.

Who is the controller of your personal data?

DANIEL AVAKIAN is responsible for the processing of the personal data that you provide and is responsible for such personal data in accordance with applicable data protection regulations and standards.

Where do we store your data?

The data that we collect from you is stored within Australian data storage servers but may also be transferred to and processed in a country outside Australia. Any such transfer of your personal data will be carried out in compliance with applicable laws.

What is the legal ground for processing?

The processing of your personal account data is based on the consent you give us when you create your DANIEL AVAKIAN account. The processing of your data to provide you with the relevant Product information is based on our legitimate interest If you place an Orer, the processing of your personal data by DANIEL AVAKIAN is necessary for the order fulfilment and delivery service on your behalf

What are your rights?

Right to access

You have the right to request information about the personal data we hold on you at any time. You can contact DANIEL AVAKIAN and we will provide you with your personal data stored by DANIEL AVAKIAN via email.

Right to portability

You have the right to erase any personal data processed by DANIEL AVAKIAN if the information is incorrect, including the right to have incomplete personal data completed.

Right to rectification

You have the right to erase any personal data processed by DANIEL AVAKIAN if the information is incorrect, including the right to have incomplete personal data completed.

Right to erasure

You have the right to erase any personal data processed by DANIEL AVAKIAN at any time except for the following situations: 

  1. You have an ongoing matter with DANIEL AVAKIAN Customer Service.
  1. You have an open account which has not yet been shipped or partially shipped.
  1. You have an unsettled debt with DANIEL AVAKIAN, regardless of the payment method.
  1. If you are suspected or have misused our services within the last four years.
  1. If you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes.

Right to restriction

You have the right to request that DANIEL AVAKIAN restricts the process of your personal data under the following circumstances:

If you object to a processing based DANIEL AVAKIAN legitimate interest, DANIEL AVAKIAN shall restrict all processing of such data pending the verification of the legitimate interest.

If you have a claim that your personal data is incorrect, DANIEL AVAKIAN must restrict all processing of such data pending the verification of the accuracy of the personal data.

If the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data.

If DANIEL AVAKIAN no longer needs the personal data but it is required by you to defend legal claim.

How can you exercise your rights?

We take data protection very seriously and therefore we have dedicated Customer service personnel to handle your requests in relation to your rights stated above. You can always reach us by email at info@danielavakian.com for any further information.

FAQ

How to shop and place an order

Do I need an account to place an order?

No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a DANIEL AVAKIAN account.

If you create a DANIEL AVAKIAN account and place an order, you'll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.

Learn more about our Access loyalty programme

I've forgotten my password, what should I do?

Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

How do I receive DANIEL AVAKIAN email updates?

Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account.

How do I place an order on your website?

Here’s how:

  1. Choose a category or brand from the top navigation menu or search to explore a specific style or brand

  2. Select your desired item and click Add To Bag. Once you've added all items, it's time to checkout

  3. Sign in to your account or, if you've not yet created one, continue via guest checkout

Enter your address, payment method and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.

Can I place an order over the phone?

Sure. Our global Customer Service advisors are happy to assist you with this.

Can I cancel my DANIEL AVAKIAN order or make changes to it?

Yes, you may be able to cancel some items before we prepare your order. Head to Orders & Returns, or if you placed an order as a guest and want to make changes, enter your guest order details here

You can't add items to an existing order, but you can place a new order for any additional pieces. For more information, view our Orders & Deliveries page

DANIEL AVAKIAN pricing and payment

Why is DANIEL AVAKIAN pricing different?

It's down to our unique business model. At DANIEL AVAKIAN, you're shopping items from our luxury brands and partner boutiques worldwide.

Prices are determined by each DANIEL AVAKIAN brand and partner boutique, so the price of the same item may vary depending on where it's coming from and your location. That's also why placing an item in your shopping bag or wishlist won't reserve it at a particular price.

Although we don’t have any control over price variation, we'll always offer you the best price available to your destination when you place your order.

To view the most accurate prices, select your delivery destination on our website.

Which currencies can I shop in?

This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.

When will my card be charged?

If you pay by debit card or PayPal, DANIEL AVAKIAN will take payment when you place your order.

Which payment methods do you accept?

  • Visa
  • MasterCard
  • Maestro
  • American Express
  • Discover
  • Diners
  • JCB
  • JDpay (only available to China Mainland)
  • PayPal
  • Apple Pay
  • Afterpay (only available to Australia)
  • Alipay (only available to United States, Canada, China Mainland, Hong Kong SAR and Macau SAR)
  • HB Pay (only available to China Mainland and Hong Kong)
  • Klarna (only available to the US, UK, Germany, Austria, Switzerland and Belgium)
  • WeChat (only available in China Mainland, Hong Kong SAR and Macau SAR)
  • UnionPay
  • iDEAL (only available to The Netherlands)
  • Boleto (only available to Brazil)

In selected countries, we accept payment instalments with Klarna and Afterpay.

We only accept credit card instalments as payment in Brazil.

For your safety, security checks are taken on all payments made to us at the time of purchase.

Will my personal details stay safe?

Absolutely. We keep your personal data private and confidential and only share it with your consent or if legally permitted to. For further details, view the DANIEL AVAKIAN Privacy Policy

Product availability, authenticity and pre-owned items

Are you going to have my size again?

To be notified about a sold out item being back in stock, go to the product information page. Select your size on the dropdown menu and choose size missing, then enter your email address and the size you need.

Can I reserve an item to buy later?

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don't offer reservations.

Are DANIEL AVAKIAN items guaranteed authentic?

Our offering is expertly curated by the best luxury fashion brands and boutiques around the globe and all our items are guaranteed authentic.

How will my order be packaged?

Your order will be carefully prepared in a protective DANIEL AVAKIAN package. If the designer has provided any branded boxes, dust bags or cases, these will also be included.

Do your pre-owned items come in different conditions?

Yes, our pre-owned items come in the following conditions:

Unworn with tags: previously owned but never been used and in original condition. This item comes with its original tags.

Unworn: previously owned but never been used and in original condition. This item comes without its original tags.

Excellent: previously owned and worn, but like new or with almost no signs of use. This item is still in almost perfect condition with no defects.

Good: previously owned and worn with some signs of use. This item may have some fading (of material or plating), patina or scratches.

Delivery, duties and taxes

What does Climate Conscious delivery mean?

We’re investing in global environmental projects to balance out the carbon impact of every single delivery and return we make. Read more about this on our Climate Conscious delivery page

How much will I be charged for delivery?

This varies depending on the size, weight and destination of your chosen items. The good news is we offer One Delivery Fee for orders above a certain threshold – this means you can order multiple pieces from multiple locations for one fee. You'll see the delivery fee at the checkout.

Do you offer Same Day delivery?

Yes, we offer a Same Day delivery service in Berlin, London, Manchester, Paris, Los Angeles, New York, Miami, Milan, Rome, Barcelona, Madrid, Hong Kong SAR, Dubai and Shanghai. Order before 11:00 in the morning to receive your delivery the same day, and after 11:00 for the next business day.

When will I receive my item and how can I track delivery?

Once your order is confirmed, we'll send it within 2 business days. Depending on your location and selected delivery method, delivery can take 2-7 business days. If you ordered from multiple DANIEL AVAKIAN brands and partner boutiques, your items will arrive separately. We'll email you with the tracking information and an estimated delivery date when each item is sent.

You can also track your order by heading to Orders & Returns in your account. Opted for guest checkout? Track your guest order here

Will I need to pay duties and taxes?

DANIEL AVAKIAN ships to the following destinations on a Delivery Duties Paid (DDP) basis:

European Union, The United Kingdom, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Thailand, U.A.E, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR, The Canary Islands and Bahrain.

This means that all applicable duties and taxes are included in the final price when you place your order and there are no additional costs due upon delivery.

If a Delivery At Place (DAP) destination is selected, the price you pay to DANIEL AVAKIAN will exclude all relevant import duties and sales taxes. As the recipient, you'll need to pay these directly to the courier to release your order from customs upon arrival.

For US customers, DANIEL AVAKIAN does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.

For more details, please contact your local customs office, respective tax authority or view our Duties and Taxes information

Why can't certain items be delivered to me?

While DANIEL AVAKIAN delivers internationally, the brands on our website can determine where their items are distributed — so some may not be available to order in all regions. Some items may also be restricted by local customs in the country you are sending to. If you have any questions, contact our global Customer Service team

I didn't receive my invoice with my order. Where can I find it?

We're creating a more sustainable shopping experience. To reduce waste, invoices have been removed from DANIEL AVAKIAN orders. Sign in to your account on our website to download your digital invoice, or if you placed an order as a guest, enter your guest order details here

Returns and refunds

What is DANIEL AVAKIAN returns policy?

We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. You can use our Free Collection service to return any unwanted items.

To start a return, go to Orders & Returns in your account, or if you placed your order as a guest, enter your guest order details here

It's best to book your collection within 7 days of delivery — this is to make sure your package arrives within the required time frame. We are unable to process exchanges and all returned items must be unworn, undamaged and unused, with all tags attached. All designer boxes or cases that came with your order must be included with your return. If anything is damaged or missing from your return, you may not receive your refund. Read the full Returns Policy here

How do I book a free collection or return in store?

To request a return, go to Orders & Returns if you have an account, or if you placed your order as a guest, enter your guest order details here

For our Free Collection service, select courier collection and choose a collection date. We'll then send you a confirmation email with the next steps. Need to reschedule your collection? You can also do this in Orders & Returns in your account.

If you would prefer to drop off your return, select drop-off instead. Prepare your package with any return documents and take it to your chosen location along with your return confirmation email. Returns delivered within the US can be dropped off at any UPS or Fedex store.

I want to return my order but I need my invoice for customs clearance. Will it still be included in my order?

Yes – invoices for customs clearance will still be included in your DANIEL AVAKIAN order. When you're preparing your return, you'll need to include the Return Note outside the DANIEL AVAKIAN package.

How do I return my item?

Here’s what you need to do:

  1. Go to Orders & Returns if you have an account. If you placed your order as a guest, enter your guest order details here
  2. Find the order you want to return and click Return Item(s)
  3. Select each item and your reason for returning

There are two ways to return your items. Depending on your location, one will always be available.

1. Book a free returns collection

Select your collection address and number of packages, schedule a collection date, suitable time and click Book Collection

2. Return for free at a drop-off point near you

Select the in-store or drop-off option in your account and take the return to your chosen DANIEL AVAKIAN partner boutique or courier drop-off point

Prepare your return

  1. Place the item inside the DANIEL AVAKIAN packaging - don't forget any brand boxes, dust bags, or cases
  2. Attach your Return Label to the outside of the DANIEL AVAKIAN packaging
  3. If you received a Return Note with your order, attach it to the outside of your package
  4. Give the Waybill Doc to the courier. Make a note of the Waybill Number to track your return

When your package is collected or dropped off, make sure you ask the courier to scan the label so you can track your return.

Returns from different brands or partner boutiques should be packaged separately and the correct Return Label attached to the outside of each DANIEL AVAKIAN package.

How do I package my item for return?

Follow these steps to prepare your item:

  1. Place any unwanted items, along with any brand boxes or cases that came with your order, inside the reusable DANIEL AVAKIAN packaging

  2. Attach the Return Label and a signed copy of the Return Note to the outside of the DANIEL AVAKIAN packaging. Please do not attach any labels to the designer box or cases that came with your order

If you're returning to multiple locations, please pack the items separately and attach the corresponding Return Label to the outside of each package.

Find out more about preparing your package for return here

Does my order need to be returned in the DANIEL AVAKIAN package it arrived in?

We recommend returning your item in the reusable DANIEL AVAKIAN package provided, but if you're unable to do that, please find a suitable box so that items are returned in perfect condition. Items must be returned undamaged and unused, with all tags attached, including original packaging and branded boxes.

Will the courier collect multiple packages?

Yes, your courier may be able to collect multiple packages. If you're returning items to multiple DANIEL AVAKIAN brands or partner boutiques, you'll still need to request a separate collection for each package in your account. If you placed your order as a guest, enter your guest order details here

When will I receive my refund?

You can track your return by using the tracking number assigned to your Return Label. As soon as it's accepted by our brand or partner boutique, we'll send you a confirmation email.

Your refund will be processed to your original payment method. This can take up to 14 days to show in your account, depending on your payment provider.

Will delivery costs & duties be refunded on return?

While we offer a Free Collection service for all returns, the original delivery cost won’t be included in your refund. If you placed an order to a Delivery At Place (DAP) destination, taxes and duties are non-refundable through DANIEL AVAKIAN. You may be able to recover these by contacting your local customs office directly. If you placed an order to a Delivery Duties Paid (DDP) destination, taxes and duties are refundable through DANIEL AVAKIAN.

Can I return my made-to-order item?

We are unable to accept returns as made-to-order items are created to your specification.

Pre-order

What does pre-order mean?

You can get early access to next season's most wanted pieces before they're released.

When will my pre-order item arrive?

As soon as your item has been released and is ready to be sent, you'll receive an email with the estimated delivery date.

When do I have to pay?

Pre-order items require full payment at checkout.

Can I cancel a pre-order?

Some of our brands and partner boutiques allow you to cancel an item before we prepare your order.

To cancel your order:

  1. Go to Orders & Returns if you have an account. If you placed an order as a guest, enter your guest order number and email address here
  2. Select the items you want to cancel and your reason for cancellation.
  3. We'll email you confirmation of your cancelled order.

If your order has already been prepared, we can't cancel your order — but we do offer a Free Returns service.

Can I change my delivery address?

Go to Order Details in your DANIEL AVAKIAN account to check if you can change your address. You may not be able to if your item has already been sent.

Are pre-order items refundable?

Yes, just make sure items meet the conditions of our Returns Policy

Will pre-order items be delivered with my other orders?

No, they will be delivered separately according to the expected release date.

Is there a limit on purchasing pre-order items?

There may be order limits on some pre-order items. This is so everyone has a chance to get the items they love.

Size and fit

Where can I find size conversion charts?

View our size conversion charts by selecting Size Guide, which you can find above the select size menu, on the product information page.

How can I get a better understanding on how a piece will fit?

Go to the product information page and select the Size & Fit tab to view the size, fit, cut and model measurements. You can find the material composition and care instructions on The Details tab.

What's the difference between size, fit, cut and material?

The size of an item refers to the designer size on the label, fit describes how the item will fit on the body, cut is the silhouette and the material describes what the item is made from. To find this information, go to the product information page and view The Details and Size & Fit tab.

Why do designer sizes vary?

International sizes are slightly different when converted and some designers fit larger or smaller than others. That's why we provide specific information for each item.

What if my item doesn't fit?

If your item doesn't fit, you can return it with our free returns service. If you'd like to place another order, you can do this online or contact our global Customer Service team

Promotions

How do I find out about the latest promotions?

To stay updated on exclusive promotions, new in and early sale access, sign up to our emails

What different types of promotions are there?

You can view all our promotions on the Promotion Terms & Conditions page

Or if you're an Access member, check your Access dashboard for promotional rewards in your account.

How do I apply a promo code?

All you need to do is add your eligible items to your shopping bag. Depending on the promo code, it will either be automatically applied, or you may have to manually enter it at checkout. If you have any questions, contact our global Customer Service team

Are there any brands excluded from promotional discounts?

Yes, promotional discounts can only be redeemed on selected brands and items. As each DANIEL AVAKIAN promotion is different, we're unable to provide a list of excluded brands and items. However, items that are labelled or added to the promotions page may be eligible for a promotional discount.

For more information, view the Promotion Terms & Conditions page

How do I know if my item is eligible for a promotion?

Items that are labelled or added to the promotions page may be eligible for a promotion. If a minimum spend applies, this must be spent in a single transaction. For more information, view the Promotion Terms & Conditions page

The item I want is part of the promotion but my size isn't discounted. Why does this happen?

At DANIEL AVAKIAN, you are shopping items from our worldwide selection of luxury brands and partner boutiques. If the size you want is from a brand or partner boutique that isn't participating in our DANIEL AVAKIAN promotion, it will not be discounted.

My promo code has expired. Can I request another one?

Our Customer Service team are unable to reactivate any promotional discounts. Promotional discounts and promotional codes are also non-transferable and have no cash alternative.