RETURNS AND EXCHANGE POLICY
Stock Order:
If for any reason you are not happy with your purchase we are pleased to offer you a refund or exchange. We do not accept returns or exchanges on sale product.
Returns or exchanges are accepted on Product within 14 days of receiving your purchase.
Items must be returned in their original condition, unworn, unaltered, unwashed and with their tags attached.
Pre-Order/Made to Order:
Please note that Pre-Order or Made to Order returns are only accepted if the item is faulty. No returns or exchanges for change of mind. If you believe there is a fault with your Product please contact us at info@danielavakian.com to assist you in determining the issue and the process for making a claim.
If a fault is identified we reserve the right to either repair or remake the item. If the item is not repairable then we will process a refund per our Refunds and Exchange policy.
You must let us know of any faults within 14 days of receiving your purchase.
Items must be returned in their original condition, unworn, unaltered, unwashed and with their tags attached.
If you believe an item or services is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under the Australian or New Zealand Consumer Law. However these consumer guarantees do not apply where the item was damaged due to abnormal use or misuse.
How to request Return Authorisation or Notify of Fault:
- Request your Return Authorisation (RA) number or Notify of Fault by emailing info@danielavakian.com within 14 days of receiving your order.
- Please include your Customer ID and which item (s) you would like to exchange/refund.
- Once your refund/exchange has been approved we will send you an email with your RA number and instructions for sending the items back.
- Refunds are made less return postage costs. Please note the original postage charge cannot be refunded. Items resent to the original shipping address after evaluation, repair, replacement will be shipped free of charge. Refunds can only be credited to the original Credit/Debit Card used to purchase the items. Refunds may be processed within 1-2 days of approval, however please keep in mind they can take up to 10 business days to come through onto your account.
RESERVATION OF RIGHTS REGARDING RETURNS/EXCHANGES/REFUNDS:
The Trustee for Danou Trust T/A DANIEL AVAKIAN reserves the right to deny refund, return acceptance, repair or remake requests in circumstances where the items are not returned in their original condition, worn, altered, washed or without their tags attached, except under the protection offered under Australian Consumer Law.
ORDER CANCELLATIONS AND CHANGES
DANIEL AVAKIAN only allows cancellations of an Order if it Danou Pty Ltd T/A DANIEL AVAKIAN cannot deliver the Product as ordered (eg due to fabric out of stock) and within the time frames advised.
Orders may not be cancelled or changed after Payment Confirmation, except where The Trustee for Danou Trust T/A DANIEL AVAKIAN is unable to deliver, within the advised schedule, any items due to any production, supply, logistics or any other issues.