RETURNS AND EXCHANGE POLICY:
(1) Stock Order: If for any reason you are not happy with your purchase we are pleased to offer you a refund or exchange to the maximum value of the original purchase value. We do not accept returns or exchanges on sale product or product that has been worn or damaged.
If you believe there is a fault with your Product please contact us at email@example.com to assist you in determining the issue and the process for making a claim.
Any return request for Stock Orders must be notified to DANIEL AVAKIAN and a return order authorisation number is issued. Proof of the reason for a return request may be required prior to a return order authorisation number is issued. If a fault is identified we reserve the right to either repair or remake the item. If the item is not repairable then we will process a refund per our Refunds and Exchange policy.
Returns or exchanges requests are only accepted on Product within 14 days of receiving your purchase and only if a DANIEL AVAKIAN a return order authorisation number is included and clearly visible on the outside of the return parcel – if this is not the case then DANIEL AVAKIAN reserves the right to refuse same return parcel and not refund or provide any Product exchange. Items must be returned in their original condition, unworn, unaltered, unwashed and with their tags attached.
Items must be returned in their original condition, unworn, unaltered, unwashed and with their tags attached.
(2) Pre-Order/Made to Order: Please note that Pre-Orders or Made to Order Product returns are only accepted if the item is faulty. No returns or exchanges for change of mind or if the Product has been worn or damaged by the Purchaser. If you believe there is a fault with your Product please contact us at firstname.lastname@example.org to assist you in determining the issue and the process for making a claim.
Any return request for Pre-Order or Made to Order must be notified to DANIEL AVAKIAN and a return order authorisation number is issued. Proof of the reason for a return request will be required prior to a return order authorisation number is issued.
If a fault is identified we reserve the right to either repair or remake the item. If the item is not repairable then we will process a refund per our Refunds and Exchange policy.
Returns or exchanges requests are only accepted on Product within 14 days of receiving your purchase and only if a DANIEL AVAKIAN a return order authorisation number is included and clearly visible on the outside of the return parcel – if this is not the case then DANIEL AVAKIAN reserves the right to refuse same return parcel and not refund or provide any Product exchange.
Items must be returned in their original condition, unworn, unaltered, unwashed and with their tags attached.
If you believe an item or services is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose, you may be entitled to a remedy under the Australian or New Zealand Consumer Law. However these consumer guarantees do not apply where the item was damaged due to abnormal use or misuse.
How to request Return Authorisation or Notify of Fault:
- Request your Return Authorisation (RA) number or Notify of Fault by emailing email@example.com within 14 days of receiving your order.
- Please include your Customer ID and which item (s) you would like to exchange/refund.
- Once your refund/exchange has been approved we will send you an email with your RA number and instructions for sending the items back.
- Refunds are made less return postage costs. Please note the original postage charge cannot be refunded. Items resent to the original shipping address after evaluation, repair, replacement will be shipped free of charge. Refunds can only be credited to the original Credit/Debit Card used to purchase the items. Refunds may be processed within 1-2 days of approval, however please keep in mind they can take up to 10 business days to come through onto your account.
How to shop and place an order
Do I need an account to place an order?
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a DANIEL AVAKIAN account.
If you create a DANIEL AVAKIAN account and place an order, you'll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.
I've forgotten my password, what should I do?
Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
How do I receive DANIEL AVAKIAN email updates?
Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account.
How do I place an order on your website?
Choose a category or brand from the top navigation menu or search to explore a specific style or brand
Select your desired item and click Add To Bag. Once you've added all items, it's time to checkout
Sign in to your account or, if you've not yet created one, continue via guest checkout
Enter your address, payment method and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.
Can I place an order over the phone?
Sure. Our global Customer Service advisors are happy to assist you with this.
Can I cancel my DANIEL AVAKIAN order or make changes to it?
Yes, you may be able to cancel some items before we prepare your order. Head to Orders & Returns, or if you placed an order as a guest and want to make changes, enter your guest order details here
You can't add items to an existing order, but you can place a new order for any additional pieces. For more information, view our Orders & Deliveries page
DANIEL AVAKIAN pricing and payment
Why is DANIEL AVAKIAN pricing different?
It's down to our unique business model. At DANIEL AVAKIAN, you're shopping items from our luxury brands and partner boutiques worldwide.
Prices are determined by each DANIEL AVAKIAN brand and partner boutique, so the price of the same item may vary depending on where it's coming from and your location. That's also why placing an item in your shopping bag or wishlist won't reserve it at a particular price.
Although we don’t have any control over price variation, we'll always offer you the best price available to your destination when you place your order.
To view the most accurate prices, select your delivery destination on our website.
Which currencies can I shop in?
This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.
When will my card be charged?
If you pay by debit card or PayPal, DANIEL AVAKIAN will take payment when you place your order.
Which payment methods do you accept?
- American Express
- JDpay (only available to China Mainland)
- Apple Pay
- Afterpay (only available to Australia)
- Alipay (only available to United States, Canada, China Mainland, Hong Kong SAR and Macau SAR)
- HB Pay (only available to China Mainland and Hong Kong)
- Klarna (only available to the US, UK, Germany, Austria, Switzerland and Belgium)
- WeChat (only available in China Mainland, Hong Kong SAR and Macau SAR)
- iDEAL (only available to The Netherlands)
- Boleto (only available to Brazil)
In selected countries, we accept payment instalments with Klarna and Afterpay.
We only accept credit card instalments as payment in Brazil.
For your safety, security checks are taken on all payments made to us at the time of purchase.
Will my personal details stay safe?
Product availability, authenticity and pre-owned items
Are you going to have my size again?
To be notified about a sold out item being back in stock, go to the product information page. Select your size on the dropdown menu and choose size missing, then enter your email address and the size you need.
Can I reserve an item to buy later?
We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don't offer reservations.
Are DANIEL AVAKIAN items guaranteed authentic?
Our offering is expertly curated by the best luxury fashion brands and boutiques around the globe and all our items are guaranteed authentic.
How will my order be packaged?
Your order will be carefully prepared in a protective DANIEL AVAKIAN package. If the designer has provided any branded boxes, dust bags or cases, these will also be included.
Do your pre-owned items come in different conditions?
Yes, our pre-owned items come in the following conditions:
Unworn with tags: previously owned but never been used and in original condition. This item comes with its original tags.
Unworn: previously owned but never been used and in original condition. This item comes without its original tags.
Excellent: previously owned and worn, but like new or with almost no signs of use. This item is still in almost perfect condition with no defects.
Good: previously owned and worn with some signs of use. This item may have some fading (of material or plating), patina or scratches.
Delivery, duties and taxes
What does Climate Conscious delivery mean?
We’re investing in global environmental projects to balance out the carbon impact of every single delivery and return we make. Read more about this on our Climate Conscious delivery page
How much will I be charged for delivery?
This varies depending on the size, weight and destination of your chosen items. The good news is we offer One Delivery Fee for orders above a certain threshold – this means you can order multiple pieces from multiple locations for one fee. You'll see the delivery fee at the checkout.
Do you offer Same Day delivery?
Yes, we offer a Same Day delivery service in Berlin, London, Manchester, Paris, Los Angeles, New York, Miami, Milan, Rome, Barcelona, Madrid, Hong Kong SAR, Dubai and Shanghai. Order before 11:00 in the morning to receive your delivery the same day, and after 11:00 for the next business day.
When will I receive my item and how can I track delivery?
Once your order is confirmed, we'll send it within 2 business days. Depending on your location and selected delivery method, delivery can take 2-7 business days. If you ordered from multiple DANIEL AVAKIAN brands and partner boutiques, your items will arrive separately. We'll email you with the tracking information and an estimated delivery date when each item is sent.
You can also track your order by heading to Orders & Returns in your account. Opted for guest checkout? Track your guest order here
Will I need to pay duties and taxes?
DANIEL AVAKIAN ships to the following destinations on a Delivery Duties Paid (DDP) basis:
European Union, The United Kingdom, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Thailand, U.A.E, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR, The Canary Islands and Bahrain.
This means that all applicable duties and taxes are included in the final price when you place your order and there are no additional costs due upon delivery.
If a Delivery At Place (DAP) destination is selected, the price you pay to DANIEL AVAKIAN will exclude all relevant import duties and sales taxes. As the recipient, you'll need to pay these directly to the courier to release your order from customs upon arrival.
For US customers, DANIEL AVAKIAN does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.
For more details, please contact your local customs office, respective tax authority or view our Duties and Taxes information
Why can't certain items be delivered to me?
While DANIEL AVAKIAN delivers internationally, the brands on our website can determine where their items are distributed — so some may not be available to order in all regions. Some items may also be restricted by local customs in the country you are sending to. If you have any questions, contact our global Customer Service team
I didn't receive my invoice with my order. Where can I find it?
We're creating a more sustainable shopping experience. To reduce waste, invoices have been removed from DANIEL AVAKIAN orders. Sign in to your account on our website to download your digital invoice, or if you placed an order as a guest, enter your guest order details here
Returns and refunds
What is DANIEL AVAKIAN returns policy?
We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. You can use our Free Collection service to return any unwanted items.
To start a return, go to Orders & Returns in your account, or if you placed your order as a guest, enter your guest order details here
It's best to book your collection within 7 days of delivery — this is to make sure your package arrives within the required time frame. We are unable to process exchanges and all returned items must be unworn, undamaged and unused, with all tags attached. All designer boxes or cases that came with your order must be included with your return. If anything is damaged or missing from your return, you may not receive your refund. Read the full Returns Policy here
How do I book a free collection or return in store?
To request a return, go to Orders & Returns if you have an account, or if you placed your order as a guest, enter your guest order details here
For our Free Collection service, select courier collection and choose a collection date. We'll then send you a confirmation email with the next steps. Need to reschedule your collection? You can also do this in Orders & Returns in your account.
If you would prefer to drop off your return, select drop-off instead. Prepare your package with any return documents and take it to your chosen location along with your return confirmation email. Returns delivered within the US can be dropped off at any UPS or Fedex store.
I want to return my order but I need my invoice for customs clearance. Will it still be included in my order?
Yes – invoices for customs clearance will still be included in your DANIEL AVAKIAN order. When you're preparing your return, you'll need to include the Return Note outside the DANIEL AVAKIAN package.
How do I return my item?
Here’s what you need to do:
- Go to Orders & Returns if you have an account. If you placed your order as a guest, enter your guest order details here
- Find the order you want to return and click Return Item(s)
- Select each item and your reason for returning
There are two ways to return your items. Depending on your location, one will always be available.
1. Book a free returns collection
Select your collection address and number of packages, schedule a collection date, suitable time and click Book Collection
2. Return for free at a drop-off point near you
Select the in-store or drop-off option in your account and take the return to your chosen DANIEL AVAKIAN partner boutique or courier drop-off point
Prepare your return
- Place the item inside the DANIEL AVAKIAN packaging - don't forget any brand boxes, dust bags, or cases
- Attach your Return Label to the outside of the DANIEL AVAKIAN packaging
- If you received a Return Note with your order, attach it to the outside of your package
- Give the Waybill Doc to the courier. Make a note of the Waybill Number to track your return
When your package is collected or dropped off, make sure you ask the courier to scan the label so you can track your return.
Returns from different brands or partner boutiques should be packaged separately and the correct Return Label attached to the outside of each DANIEL AVAKIAN package.
How do I package my item for return?
Follow these steps to prepare your item:
Place any unwanted items, along with any brand boxes or cases that came with your order, inside the reusable DANIEL AVAKIAN packaging
Attach the Return Label and a signed copy of the Return Note to the outside of the DANIEL AVAKIAN packaging. Please do not attach any labels to the designer box or cases that came with your order
If you're returning to multiple locations, please pack the items separately and attach the corresponding Return Label to the outside of each package.
Does my order need to be returned in the DANIEL AVAKIAN package it arrived in?
We recommend returning your item in the reusable DANIEL AVAKIAN package provided, but if you're unable to do that, please find a suitable box so that items are returned in perfect condition. Items must be returned undamaged and unused, with all tags attached, including original packaging and branded boxes.
Will the courier collect multiple packages?
Yes, your courier may be able to collect multiple packages. If you're returning items to multiple DANIEL AVAKIAN brands or partner boutiques, you'll still need to request a separate collection for each package in your account. If you placed your order as a guest, enter your guest order details here
When will I receive my refund?
You can track your return by using the tracking number assigned to your Return Label. As soon as it's accepted by our brand or partner boutique, we'll send you a confirmation email.
Your refund will be processed to your original payment method. This can take up to 14 days to show in your account, depending on your payment provider.
Will delivery costs & duties be refunded on return?
While we offer a Free Collection service for all returns, the original delivery cost won’t be included in your refund. If you placed an order to a Delivery At Place (DAP) destination, taxes and duties are non-refundable through DANIEL AVAKIAN. You may be able to recover these by contacting your local customs office directly. If you placed an order to a Delivery Duties Paid (DDP) destination, taxes and duties are refundable through DANIEL AVAKIAN.
Can I return my made-to-order item?
We are unable to accept returns as made-to-order items are created to your specification.
What does pre-order mean?
You can get early access to next season's most wanted pieces before they're released.
When will my pre-order item arrive?
As soon as your item has been released and is ready to be sent, you'll receive an email with the estimated delivery date.
When do I have to pay?
Pre-order items require full payment at checkout.
Can I cancel a pre-order?
Some of our brands and partner boutiques allow you to cancel an item before we prepare your order.
To cancel your order:
- Go to Orders & Returns if you have an account. If you placed an order as a guest, enter your guest order number and email address here
- Select the items you want to cancel and your reason for cancellation.
- We'll email you confirmation of your cancelled order.
If your order has already been prepared, we can't cancel your order — but we do offer a Free Returns service.
Can I change my delivery address?
Go to Order Details in your DANIEL AVAKIAN account to check if you can change your address. You may not be able to if your item has already been sent.
Are pre-order items refundable?
Yes, just make sure items meet the conditions of our Returns Policy
Will pre-order items be delivered with my other orders?
No, they will be delivered separately according to the expected release date.
Is there a limit on purchasing pre-order items?
There may be order limits on some pre-order items. This is so everyone has a chance to get the items they love.
Size and fit
Where can I find size conversion charts?
View our size conversion charts by selecting Size Guide, which you can find above the select size menu, on the product information page.
How can I get a better understanding on how a piece will fit?
Go to the product information page and select the Size & Fit tab to view the size, fit, cut and model measurements. You can find the material composition and care instructions on The Details tab.
What's the difference between size, fit, cut and material?
The size of an item refers to the designer size on the label, fit describes how the item will fit on the body, cut is the silhouette and the material describes what the item is made from. To find this information, go to the product information page and view The Details and Size & Fit tab.
Why do designer sizes vary?
International sizes are slightly different when converted and some designers fit larger or smaller than others. That's why we provide specific information for each item.
What if my item doesn't fit?
If your item doesn't fit, you can return it with our free returns service. If you'd like to place another order, you can do this online or contact our global Customer Service team
How do I find out about the latest promotions?
To stay updated on exclusive promotions, new in and early sale access, sign up to our emails
What different types of promotions are there?
You can view all our promotions on the Promotion Terms & Conditions page
Or if you're an Access member, check your Access dashboard for promotional rewards in your account.
How do I apply a promo code?
All you need to do is add your eligible items to your shopping bag. Depending on the promo code, it will either be automatically applied, or you may have to manually enter it at checkout. If you have any questions, contact our global Customer Service team
Are there any brands excluded from promotional discounts?
Yes, promotional discounts can only be redeemed on selected brands and items. As each DANIEL AVAKIAN promotion is different, we're unable to provide a list of excluded brands and items. However, items that are labelled or added to the promotions page may be eligible for a promotional discount.
For more information, view the Promotion Terms & Conditions page
How do I know if my item is eligible for a promotion?
Items that are labelled or added to the promotions page may be eligible for a promotion. If a minimum spend applies, this must be spent in a single transaction. For more information, view the Promotion Terms & Conditions page
The item I want is part of the promotion but my size isn't discounted. Why does this happen?
At DANIEL AVAKIAN, you are shopping items from our worldwide selection of luxury brands and partner boutiques. If the size you want is from a brand or partner boutique that isn't participating in our DANIEL AVAKIAN promotion, it will not be discounted.
My promo code has expired. Can I request another one?
Our Customer Service team are unable to reactivate any promotional discounts. Promotional discounts and promotional codes are also non-transferable and have no cash alternative.