PRIVACY POLICY
Data privacy is of high importance for The Trustee for Danou Trust T/A DANIEL AVAKIAN and we want to be open and transparent in relation to the processing of your personal data. We therefore have a policy setting out how your personal data will be processed and protected.
Why do we use personal data?
We may use your personal data to:
Manage your Orders online at The Trustee for Danou Trust T/A DANIEL AVAKIAN by processing your orders and returns via our online services and send you notifications of delivery status, or in the event of any problem with the delivery, of your Products.
Ensure personalised Orders are met, including details to enable a Custom Product to your specifications (including body measurements).
Manage your payments.
Handle complaints and warranty/guarantee matters for Products.
Identify you to validate your online shipping details, and to confirm your delivery address with external Partners.
What kind of personal data do we process?
We may process the following categories of personal data including contact information such as name, address, email address, telephone number, task file information, order information, purchase and transaction history.
Who has access to your personal data?
Your personal data that is forwarded to third Parties, is used to provide you with the services mentioned above, including for companies to validate your address, communication agencies to send your Order confirmation, warehouse and distribution suppliers in connection with the delivery of your Order Payment service providers for your payment. Please be aware that many of these recipient companies have an independent right or obligation to process your personal data. We will never pass on, sell or exchange your personal data with third Parties outside the The Trustee for Danou Trust T/A DANIEL AVAKIAN Group and Network/s. Data sent to third Parties will only be used to provide you with our services, DANIEL AVAKIAN will detail the categories of third Parties that access your data for each specific processing activity.
How long do we save your data?
We will keep data as long as you are an active Customer. You have the right to terminate your account at any time. If you chose to do so, your account will cease to exist and you will be considered inactive. We will retain your personal data in the event of a legal requirement or pending litigation.
Who is the controller of your personal data?
The Trustee for Danou Trust T/A DANIEL AVAKIAN is responsible for the processing of the personal data that you provide and is responsible for such personal data in accordance with applicable data protection regulations and standards.
Where do we store your data?
The data that we collect from you is stored within Australian data storage servers but may also be transferred to and processed in a country outside Australia. Any such transfer of your personal data will be carried out in compliance with applicable laws.
What is the legal ground for processing?
The processing of your personal account data is based on the consent you give us when you create your The Trustee for Danou Trust T/A DANIEL AVAKIAN account. The processing of your data to provide you with the relevant Product information is based on our legitimate interest If you place an Orer, the processing of your personal data by The Trustee for Danou Trust T/A DANIEL AVAKIAN is necessary for the order fulfilment and delivery service on your behalf
What are your rights?
Right to access
You have the right to request information about the personal data we hold on you at any time. You can contact The Trustee for Danou Trust T/A DANIEL AVAKIAN and we will provide you with your personal data stored by The Trustee for Danou Trust T/A DANIEL AVAKIANvia email.
Right to portability
You have the right to erase any personal data processed by The Trustee for Danou Trust T/A DANIEL AVAKIAN if the information is incorrect, including the right to have incomplete personal data completed.
Right to rectification
You have the right to erase any personal data processed by The Trustee for Danou Trust T/A DANIEL AVAKIAN if the information is incorrect, including the right to have incomplete personal data completed.
Right to erasure
You have the right to erase any personal data processed by The Trustee for Danou Trust T/A DANIEL AVAKIAN at any time except for the following situations:
- You have an ongoing matter with The Trustee for Danou Trust T/A DANIEL AVAKIAN Customer Service.
- You have an open account which has not yet been shipped or partially shipped.
- You have an unsettled debt with The Trustee for Danou Trust T/A DANIEL AVAKIAN, regardless of the payment method.
- If you are suspected or have misused our services within the last four years.
- If you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes.
Right to restriction
You have the right to request that The Trustee for Danou Trust T/A DANIEL AVAKIAN restricts the process of your personal data under the following circumstances:
If you object to a processing based The Trustee for Danou Trust T/A DANIEL AVAKIAN legitimate interest, The Trustee for Danou Trust T/A DANIEL AVAKIAN shall restrict all processing of such data pending the verification of the legitimate interest.
If you have a claim that your personal data is incorrect, The Trustee for Danou Trust T/A DANIEL AVAKIAN must restrict all processing of such data pending the verification of the accuracy of the personal data.
If the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data.
If The Trustee for Danou Trust T/A DANIEL AVAKIAN no longer needs the personal data but it is required by you to defend legal claim.
How can you exercise your rights?
We take data protection very seriously and therefore we have dedicated Customer service personnel to handle your requests in relation to your rights stated above. You can always reach us by email at info@danielavakian.com for any further information.