条款和条件

主页/条款和条件

销售政策及交易条款和条件

提供服务

Daniel Avakian提供(1)股票和(2)预订/制作,为男装和女装时尚服饰和配件订购产品。在网站上,您将找到可以购买的产品的详细说明。

制造过程,监测和屏幕设置以及其他因素的变化可以显示出在网站上显示和描述的产品的外观略有不同;

网站上的所有产品均可提供可用性。如果您要求的产品不可用,我们将与您联系,以提供合适的替代或替代,并咨询。

请记住,只有收到金融机构或信用卡/借记卡提供商的授权,您的订单只会处理和确认。

Daniel Avakian保留在适当考虑的情况下对网站进行未经认证更改的权利,包括更改,删除或添加所提供的内容和服务,以及产品呈现或位于网站上的方式。

Daniel Avakian从澳大利亚和海外采购材料中提供澳大利亚和国际,并在提供受监控和管理道德和人道就业实践的工厂中生产。

 货币信息和价格

 澳大利亚

所有价格指示和为Daniel Avakian产品提供的付款都处于澳大利亚美元(AUD)。所有价格都包括商品和服务税(GST)。

 国际的

所有价格指出,丹尼尔阿维亚产品的支付均以澳元(AUD)。所有价格都包括GST(如适用),澳大利亚关税和税收(包括进口费用)。向海外客户提供交货费用,并将根据交货信息的条款进行结账。

 配送信息

交货时间通常是订单确认日期最多14个工作日。提供的交货日期是估计日期,而不是保证。由于外部因素,交货日期可能与确认日期不同。除丹内尔Avakian保证交付,除了超出我们控制的情况,事件或情况。

 澳大利亚

交货费用:超过150美元的订单有资格免费送货。每次订单收取不到150美元的订单费用为25美元(固定费用)送货费。

股票订单:澳大利亚股票的产品交付应在订单确认后14个工作日内提供。

订购预订/订购:澳大利亚内部提供预订或在澳大利亚订购交付的交货应在订单确认订单确认后28个工作日内提供。

每次努力都要在指定的窗口中提供您的购买。所有包裹都需要澳大利亚邮政交付时签名。如果没有人可以在您的地址签名,Courier可能会留下一张卡片供您收集最近的邮局。订单已发送后,您将收到一个带有跟踪详细信息的自动电子邮件。

请确保您提供联系人号码和正确的送货地址,以便在上面列出的时间框架中收到您的包裹。如果您的送货详情尚未正确输入,我们不能负责丢失任何订单。

 国际的

我们很高兴为大多数国家提供国际交付。费用将在结账时计算,或者通过电子邮件联系我们 info@danielavakian.com 想要查询更多的信息。

国际交货可能会产生额外费用或费用,包括进口关税,税收和海关费用,可由接收者支付。

 除丹内尔Avakian保证交付,除了超出我们控制的情况,事件或情况。

 退货和交换政策

股票订单:如果由于任何原因,您对购买不满意,我们很高兴为您提供退款或换货。我们不接受销售产品的退货或交流。

在收到您购买后的14天内,产品将在产品上接受退货或交易所。

必须在原始条件下返回物品,未磨损,未替换,未洗涤,并附上标签。

订购预订/订购:请注意,只有商品错误,只接受预订或订购返回。没有回报或交流。如果您认为产品有过错,请联系我们 info@danielavakian.com 协助您确定提出索赔的问题和过程。

如果识别出故障,我们将保留修复或重新提交该项目的权利。如果该项目无法修复,那么我们将根据我们的退款和交换政策进行退款。

您必须在收到您购买后的14天内告诉我们任何错误。

必须在原始条件下返回物品,未磨损,未替换,未洗涤,并附上标签。

如果您认为物品或服务有缺陷,则不符合可接受的质量,不符合提供或不适合目的的描述,您可能有权获得澳大利亚或新西兰消费法的补救措施。然而,由于异常使用或滥用,这些消费者保证不适用于物品损坏的地方。

 如何申请返回授权或通知故障:

  1. 通过电子邮件至收到订单后的14天内通过电子邮件至info@danielavakian.com请求您的退货授权(RA)编号或通知故障。
  2. 请包括您的客户ID以及您想要换取/退款的商品。
  3. 一旦您的退款/汇款已批准,我们将向您发送电子邮件,其中包含您的RA编号和用于发送物品的说明。
  4. 退款减少退货邮费。请注意,原始邮资收费无法退款。对原始送货地址怨恨的物品在评估后,修理,更换将免费发货。退款只能归功于用于购买物品的原始信用卡/借记卡。退款可能会在批准的1-2天内处理,但请记住,他们最多可以花10个工作日来通过您的帐户。

 关于退货/交易所/退款的权利保留:

Daniel Avakian在澳大利亚消费法下提供的保护之外,在物品未返回的情况下,在不返回物品的情况下,拒绝退款,返回接受,维修或重放请求的权利。

订单取消和变化

Daniel Avakian只允许取消订单,如果IT Daniel Avakian无法按订单交付产品(例如由于缺货缺货),并且在建议的时间范围内。

在付款确认后,订单可能不会被取消或更改,但如果丹尼尔阿维亚人无法在建议的时间表内,任何由于任何生产,供应,物流或任何其他问题而提供任何物品。

知识产权物业

Daniel Avakian网站及其内容,包括其服务,程序,数据,设计,测试,图形,徽标,图标,设备,按钮以及软件,商业名称,品牌,创意作品,插图,照片或工业贸易税和能够用于工业和商业目的的任何其他特征是,丹尼尔阿维亚人的所有权,并受到智力和工业财产的国家和国际立法的所有权。在任何情况下,都应该认为Daniel Avakian授予任何类型的许可,或者以任何形式的放弃,转移或全面或部分分配上述权利,或者任何权利被赋予,特别是与改变,转型有关,剥削,生产,公共交流的公共交流,未经事先,表达和书面授权,丹尼尔Avakian或相应的业主。客户只能仅用于个人和私人使用的Daniel Avakian网站内容。禁止任何其他用途,并将要求客户获取丹尼尔Avakian的先前书面许可。 Daniel Avakian努力努力确保本网站没有病毒和其他恶意或有害内容。客户只能使用,下载和打印网站内容,仅供个人和私人使用或用于非商业个人使用。除客户个人使用或内部业务目的外,客户无法在未获取Daniel Avakian的书面许可:

在Daniel Avakian网站上的任何其他表单内容中复制,重现,使用或协商

为任何目的修改,分发或重新发布Daniel Avakian网站上的任何内容

再现Daniel Avakian网站,对本网站进行框架,到任何其他网站的任何其他网站

使用网站的内容进行任何商业开发。

客户的义务

作为一般性评论,客户必须始终符合法律,具有礼貌行为的规范和善意的要求,雇用所有尽职调查,并以任何可能阻碍的任何方式使用Daniel Avakian网站,损坏或不利影响网站的正常运营,或者丹尼尔Avakian的产品或权利,其供应商或其他用户或任何第三方。具体而言,如果没有这意味着对上一节的任何类型的任何类型的任何限制,客户/用户应在使用Daniel Avakian网站期间接受以下义务:

在注册表单或订单表单中请求的数据方面提供真实信息,并使所述数据更新

不要介绍,储存或传播在Daniel Avakian网站上或宣传任何诽谤,侮辱,淫秽,仇外威胁的信息或材料,或者是一种可能会煽动暴力或歧视种族的原因,性别,意识形态或宗教,或者在ABT冒犯了道德,公共秩序,公共责任的基本权利,或违反第三方的荣誉,隐私或形象,或者一般而言,或者违反目前有效的法规。

不要通过Daniel Avakian网站介绍,存储或传播任何程序,数据,病毒或代码,或可能会对Daniel Avakian网站造成损坏的任何其他电子或物理设备,或者任何其他服务Daniel Avakian的设备,系统或网络,或达尼尔Avakian供应商的任何其他客户/用户,或者任何第三方

不参与丹尼尔Avakian网站的任何形式的商业开发,而不是使用Daniel Avakian网站上包含的内容和信息来传输adverting,或者在使用网站时或其中任何一个服务,包括如果需要使用属于第三方的访问代码的密码,或以任何其他方式使用

不要摧毁,改变,用于客户/用户自己的目的,使损坏属于Daniel Avakian的数据,信息,程序或电子文件,给我们的第三方供应商造成损害

不要通过Daniel Avakian网站介绍,储存或传播,任何侵犯第三方知识分子或工业产权或商业秘密的内容,或者他们不能符合法律的任何内容都证明了他们的地方它在出售第三方。

链接到其他网站

Daniel Avakian网站包含您可以访问的其他网站的链接。我们无法控制这些网站的内容,也不控制我们证明它们。如果您访问本网站上提供的链接的网站,则您接受Daniel Avakian对网站内容不负责,包括网站上提供的任何广告或产品。 Daniel Avakian也不能对刑事犯罪负责,通过访问任何这些网站来造成损失的损失。

社交网络

智力和工业财产条件也适用于任何达内尔Avakian附属网站的任何帖子,例如Facebook,Twitter,Instagram,Tiktok,YouTube或其他社交网络。第三方社交网络的所有评论,图像,视频和其他材料不一定反映Daniel Avakian或其员工的意见或想法,因此Daniel Avakian对此类内容负责。无论如何,在第三方社交网络上发布的整个材料必须符合这些条件,并且如果适用,也与这些社交网络的那些条件符合。

饼干

Daniel Avakian网站存储信息和计算机的IP地址并使用cookie。 Cookie是包含信息的小文本文件,当客户/用户访问Daniel Avakian网站时,存储在计算机的硬盘驱动器上。 Cookie帮助我们改进网站并使导航更容易,为您个性化。具体来说,他们允许我们:

估算网站使用号码和浏览模式。

存储有关您喜好的信息,并相应地改进网站。

简化和加快搜索,网页响应性,增强您的用户体验。

当您返回Daniel Avakian网站时认识到您。

客户/用户可以通过将浏览器设置为不接受cookie来防止使用cookie。但是,如果您不接受cookie,您将无法访问Daniel Avakian网站的某些功能,并且可能导致某些浏览器中加载错误,并减少功能。

隐私政策

数据隐私对于Daniel Avakian具有很高的重要性,我们希望在与您的个人数据的处理有关的开放和透明。因此,我们有一个策略,阐述您的个人数据如何处理和保护。

为什么我们使用个人数据?

我们可以将您的个人数据用作:

通过通过我们的在线服务处理您的订单并返回您的订单并通过我们的在线服务进行返回,在线管理您的订单,并在您的产品中发送交付状态的通知,或发送交付状态的通知。

确保满足个性化订单,包括详细信息,以使自定义产品为您的规格(包括身体测量)。

管理您的付款。

处理产品的投诉和保证/保证事项。

识别您验证您的在线送货详细信息,并使用外部合作伙伴确认您的送货地址。

我们处理什么样的个人数据?

我们可以处理以下类别的个人数据,包括联系信息,如姓名,地址,电子邮件地址,电话号码,任务文件信息,订单信息,购买和交易历史记录。

谁可以访问您的个人数据?

您的个人数据转发给第三方,用于为您提供上述服务,包括公司验证您的地址,通信机构,以便与订单付款交付相关的订单确认,仓库和分销供应商。服务提供商您的付款。请注意,许多这些收件人公司都有一个独立的权利或义务来处理您的个人数据。我们将永远不会通过Daniel Avakian集团和网络以外的第三方传递,销售或兑换您的个人数据。发送给第三方的数据只能用于为您提供我们的服务,Daniel Avakian将详细介绍访问每个特定处理活动的第三方的类别。

我们保存数据多久了?

只要您是一个活跃的客户,我们将保留数据。您有权随时终止您的帐户。如果您选择这样做,您的帐户将停止存在,您将被视为非活动状态。我们将在法律要求或待诉讼情况下保留您的个人数据。

谁是您个人数据的控制器?

Daniel Avakian负责处理您提供的个人数据,并根据适用的数据保护法规和标准负责此类个人数据。

我们在哪里存储数据?

我们从您收集的数据存储在澳大利亚数据存储服务器中,但也可以在澳大利亚境外的一个国家转移到并处理。您的个人数据转移将根据适用的法律进行。

加工的法律理由是什么?

您的个人帐户数据的处理基于您在创建Daniel Avakian帐户时给我们的同意。您的数据为提供相关产品信息的处理是基于我们的合法利益,如果您放置ORER,则代表您的订单履行和送货服务是丹尼尔Avakian的个人数据的处理

你的权利是什么?

访问权

您有权要求您随时持有的个人数据的信息。您可以联系Daniel Avakian,我们将通过电子邮件向您提供由Daniel Avakian存储的个人数据。

可移植性的权利

如果信息不正确,您有权删除Daniel Avakian处理的任何个人数据,包括完成不完整的个人数据的权利。

纠正权

如果信息不正确,您有权删除Daniel Avakian处理的任何个人数据,包括完成不完整的个人数据的权利。

擦除权利

除了以下情况之外,您有权删除Daniel Avakian处理的任何个人数据:

  1. 您与Daniel Avakian客户服务有持续的事项。
  1. 您有一个尚未发货或部分发货的开放帐户。
  1. 无论付款方式如何,您都有一个令人沮丧的债务,无论付款方式如何。
  1. 如果您怀疑或滥用我们在过去四年内的服务。
  1. 如果您已经购买了任何购买,我们将在您的交易中保留您的个人数据以获取预订留言。

限制权利

您有权要求Daniel Avakian在以下情况下限制您的个人数据的过程:

如果您反对基于处理的Daniel Avakian合法利益,Daniel Avakian应限制所有处理此类数据等待核实合法利益。

如果您有一个索赔,您的个人数据不正确,Daniel Avakian必须限制所有处理此类数据,等待验证个人数据的准确性。

如果处理是非法,您可以反对擦除个人数据,而是请求限制使用您的个人数据。

如果Daniel Avakian不再需要个人数据,但您需要捍卫法律索赔。

你怎么能锻炼你的权利?

我们非常认真地采取数据保护,因此我们有专门的客户服务人员来处理您与上述权利有关的请求。您可以通过电子邮件始终联系我们 info@danielavakian.com 对于任何进一步的信息。

FAQ

How to shop and place an order

Do I need an account to place an order?

No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a DANIEL AVAKIAN account.

If you create a DANIEL AVAKIAN account and place an order, you'll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.

Learn more about our Access loyalty programme

I've forgotten my password, what should I do?

Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

How do I receive DANIEL AVAKIAN email updates?

Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account.

How do I place an order on your website?

Here’s how:

  1. Choose a category or brand from the top navigation menu or search to explore a specific style or brand

  2. Select your desired item and click Add To Bag. Once you've added all items, it's time to checkout

  3. Sign in to your account or, if you've not yet created one, continue via guest checkout

Enter your address, payment method and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.

Can I place an order over the phone?

Sure. Our global Customer Service advisors are happy to assist you with this.

Can I cancel my DANIEL AVAKIAN order or make changes to it?

Yes, you may be able to cancel some items before we prepare your order. Head to Orders & Returns, or if you placed an order as a guest and want to make changes, enter your guest order details here

You can't add items to an existing order, but you can place a new order for any additional pieces. For more information, view our Orders & Deliveries page

DANIEL AVAKIAN pricing and payment

Why is DANIEL AVAKIAN pricing different?

It's down to our unique business model. At DANIEL AVAKIAN, you're shopping items from our luxury brands and partner boutiques worldwide.

Prices are determined by each DANIEL AVAKIAN brand and partner boutique, so the price of the same item may vary depending on where it's coming from and your location. That's also why placing an item in your shopping bag or wishlist won't reserve it at a particular price.

Although we don’t have any control over price variation, we'll always offer you the best price available to your destination when you place your order.

To view the most accurate prices, select your delivery destination on our website.

Which currencies can I shop in?

This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.

When will my card be charged?

If you pay by debit card or PayPal, DANIEL AVAKIAN will take payment when you place your order.

Which payment methods do you accept?

  • Visa
  • MasterCard
  • Maestro
  • American Express
  • Discover
  • Diners
  • JCB
  • JDpay (only available to China Mainland)
  • PayPal
  • Apple Pay
  • Afterpay (only available to Australia)
  • Alipay (only available to United States, Canada, China Mainland, Hong Kong SAR and Macau SAR)
  • HB Pay (only available to China Mainland and Hong Kong)
  • Klarna (only available to the US, UK, Germany, Austria, Switzerland and Belgium)
  • WeChat (only available in China Mainland, Hong Kong SAR and Macau SAR)
  • UnionPay
  • iDEAL (only available to The Netherlands)
  • Boleto (only available to Brazil)

In selected countries, we accept payment instalments with Klarna and Afterpay.

We only accept credit card instalments as payment in Brazil.

For your safety, security checks are taken on all payments made to us at the time of purchase.

Will my personal details stay safe?

Absolutely. We keep your personal data private and confidential and only share it with your consent or if legally permitted to. For further details, view the DANIEL AVAKIAN Privacy Policy

Product availability, authenticity and pre-owned items

Are you going to have my size again?

To be notified about a sold out item being back in stock, go to the product information page. Select your size on the dropdown menu and choose size missing, then enter your email address and the size you need.

Can I reserve an item to buy later?

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don't offer reservations.

Are DANIEL AVAKIAN items guaranteed authentic?

Our offering is expertly curated by the best luxury fashion brands and boutiques around the globe and all our items are guaranteed authentic.

How will my order be packaged?

Your order will be carefully prepared in a protective DANIEL AVAKIAN package. If the designer has provided any branded boxes, dust bags or cases, these will also be included.

Do your pre-owned items come in different conditions?

Yes, our pre-owned items come in the following conditions:

Unworn with tags: previously owned but never been used and in original condition. This item comes with its original tags.

Unworn: previously owned but never been used and in original condition. This item comes without its original tags.

Excellent: previously owned and worn, but like new or with almost no signs of use. This item is still in almost perfect condition with no defects.

Good: previously owned and worn with some signs of use. This item may have some fading (of material or plating), patina or scratches.

Delivery, duties and taxes

What does Climate Conscious delivery mean?

We’re investing in global environmental projects to balance out the carbon impact of every single delivery and return we make. Read more about this on our Climate Conscious delivery page

How much will I be charged for delivery?

This varies depending on the size, weight and destination of your chosen items. The good news is we offer One Delivery Fee for orders above a certain threshold – this means you can order multiple pieces from multiple locations for one fee. You'll see the delivery fee at the checkout.

Do you offer Same Day delivery?

Yes, we offer a Same Day delivery service in Berlin, London, Manchester, Paris, Los Angeles, New York, Miami, Milan, Rome, Barcelona, Madrid, Hong Kong SAR, Dubai and Shanghai. Order before 11:00 in the morning to receive your delivery the same day, and after 11:00 for the next business day.

When will I receive my item and how can I track delivery?

Once your order is confirmed, we'll send it within 2 business days. Depending on your location and selected delivery method, delivery can take 2-7 business days. If you ordered from multiple DANIEL AVAKIAN brands and partner boutiques, your items will arrive separately. We'll email you with the tracking information and an estimated delivery date when each item is sent.

You can also track your order by heading to Orders & Returns in your account. Opted for guest checkout? Track your guest order here

Will I need to pay duties and taxes?

DANIEL AVAKIAN ships to the following destinations on a Delivery Duties Paid (DDP) basis:

European Union, The United Kingdom, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Thailand, U.A.E, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR, The Canary Islands and Bahrain.

This means that all applicable duties and taxes are included in the final price when you place your order and there are no additional costs due upon delivery.

If a Delivery At Place (DAP) destination is selected, the price you pay to DANIEL AVAKIAN will exclude all relevant import duties and sales taxes. As the recipient, you'll need to pay these directly to the courier to release your order from customs upon arrival.

For US customers, DANIEL AVAKIAN does not collect sales or use tax in all states. Your purchase may be subject to sales or use tax, unless your state is exempt from taxation. Many states require a sales/use tax return filing at the end of the year for taxable purchases that were not taxed (including internet purchases) and payment of use tax on those purchases.

For more details, please contact your local customs office, respective tax authority or view our Duties and Taxes information

Why can't certain items be delivered to me?

While DANIEL AVAKIAN delivers internationally, the brands on our website can determine where their items are distributed — so some may not be available to order in all regions. Some items may also be restricted by local customs in the country you are sending to. If you have any questions, contact our global Customer Service team

I didn't receive my invoice with my order. Where can I find it?

We're creating a more sustainable shopping experience. To reduce waste, invoices have been removed from DANIEL AVAKIAN orders. Sign in to your account on our website to download your digital invoice, or if you placed an order as a guest, enter your guest order details here

Returns and refunds

What is DANIEL AVAKIAN returns policy?

We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. You can use our Free Collection service to return any unwanted items.

To start a return, go to Orders & Returns in your account, or if you placed your order as a guest, enter your guest order details here

It's best to book your collection within 7 days of delivery — this is to make sure your package arrives within the required time frame. We are unable to process exchanges and all returned items must be unworn, undamaged and unused, with all tags attached. All designer boxes or cases that came with your order must be included with your return. If anything is damaged or missing from your return, you may not receive your refund. Read the full Returns Policy here

How do I book a free collection or return in store?

To request a return, go to Orders & Returns if you have an account, or if you placed your order as a guest, enter your guest order details here

For our Free Collection service, select courier collection and choose a collection date. We'll then send you a confirmation email with the next steps. Need to reschedule your collection? You can also do this in Orders & Returns in your account.

If you would prefer to drop off your return, select drop-off instead. Prepare your package with any return documents and take it to your chosen location along with your return confirmation email. Returns delivered within the US can be dropped off at any UPS or Fedex store.

I want to return my order but I need my invoice for customs clearance. Will it still be included in my order?

Yes – invoices for customs clearance will still be included in your DANIEL AVAKIAN order. When you're preparing your return, you'll need to include the Return Note outside the DANIEL AVAKIAN package.

How do I return my item?

Here’s what you need to do:

  1. Go to Orders & Returns if you have an account. If you placed your order as a guest, enter your guest order details here
  2. Find the order you want to return and click Return Item(s)
  3. Select each item and your reason for returning

There are two ways to return your items. Depending on your location, one will always be available.

1. Book a free returns collection

Select your collection address and number of packages, schedule a collection date, suitable time and click Book Collection

2. Return for free at a drop-off point near you

Select the in-store or drop-off option in your account and take the return to your chosen DANIEL AVAKIAN partner boutique or courier drop-off point

Prepare your return

  1. Place the item inside the DANIEL AVAKIAN packaging - don't forget any brand boxes, dust bags, or cases
  2. Attach your Return Label to the outside of the DANIEL AVAKIAN packaging
  3. If you received a Return Note with your order, attach it to the outside of your package
  4. Give the Waybill Doc to the courier. Make a note of the Waybill Number to track your return

When your package is collected or dropped off, make sure you ask the courier to scan the label so you can track your return.

Returns from different brands or partner boutiques should be packaged separately and the correct Return Label attached to the outside of each DANIEL AVAKIAN package.

How do I package my item for return?

Follow these steps to prepare your item:

  1. Place any unwanted items, along with any brand boxes or cases that came with your order, inside the reusable DANIEL AVAKIAN packaging

  2. Attach the Return Label and a signed copy of the Return Note to the outside of the DANIEL AVAKIAN packaging. Please do not attach any labels to the designer box or cases that came with your order

If you're returning to multiple locations, please pack the items separately and attach the corresponding Return Label to the outside of each package.

Find out more about preparing your package for return here

Does my order need to be returned in the DANIEL AVAKIAN package it arrived in?

We recommend returning your item in the reusable DANIEL AVAKIAN package provided, but if you're unable to do that, please find a suitable box so that items are returned in perfect condition. Items must be returned undamaged and unused, with all tags attached, including original packaging and branded boxes.

Will the courier collect multiple packages?

Yes, your courier may be able to collect multiple packages. If you're returning items to multiple DANIEL AVAKIAN brands or partner boutiques, you'll still need to request a separate collection for each package in your account. If you placed your order as a guest, enter your guest order details here

When will I receive my refund?

You can track your return by using the tracking number assigned to your Return Label. As soon as it's accepted by our brand or partner boutique, we'll send you a confirmation email.

Your refund will be processed to your original payment method. This can take up to 14 days to show in your account, depending on your payment provider.

Will delivery costs & duties be refunded on return?

While we offer a Free Collection service for all returns, the original delivery cost won’t be included in your refund. If you placed an order to a Delivery At Place (DAP) destination, taxes and duties are non-refundable through DANIEL AVAKIAN. You may be able to recover these by contacting your local customs office directly. If you placed an order to a Delivery Duties Paid (DDP) destination, taxes and duties are refundable through DANIEL AVAKIAN.

Can I return my made-to-order item?

We are unable to accept returns as made-to-order items are created to your specification.

Pre-order

What does pre-order mean?

You can get early access to next season's most wanted pieces before they're released.

When will my pre-order item arrive?

As soon as your item has been released and is ready to be sent, you'll receive an email with the estimated delivery date.

When do I have to pay?

Pre-order items require full payment at checkout.

Can I cancel a pre-order?

Some of our brands and partner boutiques allow you to cancel an item before we prepare your order.

To cancel your order:

  1. Go to Orders & Returns if you have an account. If you placed an order as a guest, enter your guest order number and email address here
  2. Select the items you want to cancel and your reason for cancellation.
  3. We'll email you confirmation of your cancelled order.

If your order has already been prepared, we can't cancel your order — but we do offer a Free Returns service.

Can I change my delivery address?

Go to Order Details in your DANIEL AVAKIAN account to check if you can change your address. You may not be able to if your item has already been sent.

Are pre-order items refundable?

Yes, just make sure items meet the conditions of our Returns Policy

Will pre-order items be delivered with my other orders?

No, they will be delivered separately according to the expected release date.

Is there a limit on purchasing pre-order items?

There may be order limits on some pre-order items. This is so everyone has a chance to get the items they love.

Size and fit

Where can I find size conversion charts?

View our size conversion charts by selecting Size Guide, which you can find above the select size menu, on the product information page.

How can I get a better understanding on how a piece will fit?

Go to the product information page and select the Size & Fit tab to view the size, fit, cut and model measurements. You can find the material composition and care instructions on The Details tab.

What's the difference between size, fit, cut and material?

The size of an item refers to the designer size on the label, fit describes how the item will fit on the body, cut is the silhouette and the material describes what the item is made from. To find this information, go to the product information page and view The Details and Size & Fit tab.

Why do designer sizes vary?

International sizes are slightly different when converted and some designers fit larger or smaller than others. That's why we provide specific information for each item.

What if my item doesn't fit?

If your item doesn't fit, you can return it with our free returns service. If you'd like to place another order, you can do this online or contact our global Customer Service team

Promotions

How do I find out about the latest promotions?

To stay updated on exclusive promotions, new in and early sale access, sign up to our emails

What different types of promotions are there?

You can view all our promotions on the Promotion Terms & Conditions page

Or if you're an Access member, check your Access dashboard for promotional rewards in your account.

How do I apply a promo code?

All you need to do is add your eligible items to your shopping bag. Depending on the promo code, it will either be automatically applied, or you may have to manually enter it at checkout. If you have any questions, contact our global Customer Service team

Are there any brands excluded from promotional discounts?

Yes, promotional discounts can only be redeemed on selected brands and items. As each DANIEL AVAKIAN promotion is different, we're unable to provide a list of excluded brands and items. However, items that are labelled or added to the promotions page may be eligible for a promotional discount.

For more information, view the Promotion Terms & Conditions page

How do I know if my item is eligible for a promotion?

Items that are labelled or added to the promotions page may be eligible for a promotion. If a minimum spend applies, this must be spent in a single transaction. For more information, view the Promotion Terms & Conditions page

The item I want is part of the promotion but my size isn't discounted. Why does this happen?

At DANIEL AVAKIAN, you are shopping items from our worldwide selection of luxury brands and partner boutiques. If the size you want is from a brand or partner boutique that isn't participating in our DANIEL AVAKIAN promotion, it will not be discounted.

My promo code has expired. Can I request another one?

Our Customer Service team are unable to reactivate any promotional discounts. Promotional discounts and promotional codes are also non-transferable and have no cash alternative.